From Tech Support to Trainer
Observing the growing career opportunities in technology, the first-generation college student enrolled in Liberty University’s online program in 2012. He earned a bachelor’s degree in information technology with a minor in game design in 2017.
Midway into his college studies, Singletary was hired for a tech support job at Apple and relocated to the company’s corporate office in Austin, Texas. “Working on the degree in information technology gave me the courage to apply to Apple and the drive to want to work for a Silicon Valley-based company,” he said.
He was quickly promoted, reaching senior tech support advisor for Mac and iOS. “At Apple, I was mesmerized by how they trained people,” he said. “I didn’t know what the theories were or what the science was; I just knew there were ways that I could motivate people to learn technological concepts.”
Within a few years, Singletary wanted to better understand the theory and science of training and decided to pursue a graduate degree. He found the perfect fit—and a chance to earn his Aggie Ring—through the online educational technology master’s program offered by Texas A&M’s College of Education and Human Development’s Department of Educational Psychology.