He also remembers being in awe of previous generations of Aggies. “As I walked around campus 37-plus years ago looking at the names Zachry, Albritton, Blocker and others, I certainly wanted to be successful like that and give back—but I never thought it would actually happen,” he said. “I paid my own way through school, and I worked hard to put myself through graduate school. Grit and the Aggie core values are what got me through.”
Yet, that time also opened his eyes to his potential. “Texas A&M helped me realize, ‘Wow! Many of these folks have similar backgrounds as me, and they’ve found success. Maybe I can, too!’” said Roberts, who also earned an MBA from Texas A&M in 1986. “It’s not about being born into money; success is based on your grit, perseverance, the will to win, your drive and how you treat others. The Aggie Network also played a huge part in any success I’ve had.”
Putting Lessons Into Practice
Those lessons quickly translated into professional triumphs. After starting his career at Accenture (formerly Andersen Consulting), Roberts worked at Trammell Crow Company, returned to Accenture, and then joined Dell.
Earning a reputation as someone who coached and built people, teams and companies, Roberts joined Rackspace Hosting in 2007. He quickly climbed to the executive team of Rackspace and served in several roles including global head of human resources and senior vice president for fanatical support, where he oversaw customer support and operations.
Another opportunity for advancement came in 2014 when Roberts joined Accruent as chief operating officer. During his tenure, the company more than doubled its revenue as well as its number of employees and customers.